Privacy policy

Introduction

This Privacy Policy explains how Flash Cycling collects, uses, shares, and protects personal information when you visit https://www.flashitaliacycling.nl, contact us, create an account, place an order, or otherwise use our services.

For the personal information described in this policy, the controller is:

Flash Cycling
Sandhofer Straße 176
Mannheim 68305
Germany

Email: hi@flashitaliacycling.nl

Information we collect

Depending on how you use our services, we may collect:

  • identity and contact information, such as your name, billing and delivery address, email address, and telephone number;
  • order and transaction information, such as products ordered, payment status, refunds, delivery information, and communications about your order;
  • payment-related information processed through our payment providers. We generally do not directly store complete payment-card details;
  • account information, preferences, product reviews, support requests, chatbot messages, and other information you choose to provide;
  • device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, cookie identifiers, and approximate location derived from IP address; and
  • fraud-prevention and security information needed to protect customers, our services, and payment transactions.

How and why we use personal information

We use personal information to:

  • process payments, fulfil orders, provide delivery updates, handle returns, and perform our contract with you;
  • respond to enquiries and provide customer support;
  • comply with legal, tax, accounting, product-safety, and consumer-protection obligations;
  • prevent fraud, secure our website, enforce our terms, and protect our legitimate business interests and the rights of others;
  • improve our website, services, and customer experience;
  • send service messages about orders, accounts, security, or policy changes; and
  • send marketing where you have consented or where otherwise permitted by law, subject to your right to opt out.

Our lawful bases may include performance of a contract, compliance with a legal obligation, our legitimate interests, and consent. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful processing.

Sharing personal information

We may share personal information only as reasonably necessary with service providers that help us operate, including our ecommerce platform, payment processors, fraud-prevention providers, our UK fulfilment warehouse, carriers, customer-support tools, website hosting and security providers, analytics providers, and marketing platforms where permitted.

We may also disclose information to professional advisers, regulators, law-enforcement authorities, courts, or other parties where required by law or reasonably necessary to establish, exercise, or defend legal claims. If our business or assets are reorganised or transferred, relevant information may be disclosed subject to appropriate safeguards.

We do not sell personal information in the ordinary meaning of selling customer details for money.

International transfers

Because Flash Cycling is established in Germany and fulfils orders in the United Kingdom, personal information may be processed in both the European Economic Area and the United Kingdom. Some service providers may also process information in other countries. Where required, we rely on an adequacy decision or regulation, approved contractual clauses, or another lawful transfer safeguard.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including to fulfil orders, provide support, meet legal and tax requirements, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary according to the type of record and applicable obligations. We securely delete or anonymise information when it is no longer required.

Your rights

Subject to applicable law and relevant exemptions, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of your information;
  • request restriction of processing;
  • object to processing based on legitimate interests or to direct marketing;
  • request transfer of certain information in a portable format; and
  • withdraw consent where processing is based on consent.

To exercise a right or make a data-protection complaint, email hi@flashitaliacycling.nl. We may need to verify your identity. We will acknowledge a UK data-protection complaint within 30 days, investigate it appropriately, keep you informed, and provide an outcome without unnecessary delay.

You may also complain to the State Commissioner for Data Protection and Freedom of Information Baden-Württemberg at https://www.baden-wuerttemberg.datenschutz.de/ or, where UK data-protection law applies, to the UK Information Commissioner’s Office at https://ico.org.uk. We encourage you to contact us first so we can try to resolve the concern.

Marketing choices

You may unsubscribe from marketing emails using the link in the message or by contacting us. You may still receive non-marketing messages necessary to service your order or account.

Cookies

We use necessary cookies for core website functions and may use preference, analytics, and advertising cookies as described in our Cookie Policy. Where required, non-essential cookies are used only after you make a consent choice. You can revisit available cookie settings through our website’s consent controls.

Security

We use reasonable administrative, technical, and organisational measures intended to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

Children

Our products and services are not directed to children, and we do not knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has supplied information to us improperly, contact us.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. We will publish the updated version with a revised date and provide additional notice where required.

Contact

Privacy questions and requests may be sent to hi@flashitaliacycling.nl or through https://www.flashitaliacycling.nl/pages/contact.